Owners and managers of retail businesses can learn how to better prepare their employees to work with customers at a three-hour workshop on Tuesday, April 12, at 6 p.m. at the Seneca Falls Library, 47 Cayuga St.
“Customer Satisfaction 101” is sponsored by the Seneca County Business and Workplace Exchange, in partnership with Finger Lakes Community College and the Seneca County Chamber of Commerce.
In this class, managers will learn how to convey the importance of customer satisfaction and how to conduct training sessions, evaluate their employees and measure success.
The workshop leader, Colleen Aiezza, is a continuing education specialist at Finger Lakes Community College, where she provides customized training for businesses, workforce offices and government agencies.
The cost is $30 per person. Registration is due by Friday, April 1. Call (315) 539-1905.